Terms and Conditions

1. Agreement to Terms

By creating an account, accessing the Service, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2. The Service

EntheoIM is an AI-assisted platform for adult users seeking education, preparation, qualification, matching, reflection, integration, and harm-reduction support related to mental wellness and related coaching services.

The Service may include:

• AI-assisted educational tools;
• seeker-coach matching;
• secure messaging and scheduling tools;
• account management and identity verification;
• subscription features;
• community, support, and information resources; and
• related website, mobile, and software functionality.

The Service is not a medical provider, mental health provider, law firm, or emergency service.

3. No Medical, Legal, or Emergency Advice

The Service does not provide:

• medical advice;
• psychiatric advice;
• psychological diagnosis or treatment;
• legal advice; or
• emergency assistance.

You should not rely on the Service as a substitute for professional advice, diagnosis, treatment, or emergency services. If you are experiencing a medical or mental health emergency, call 911 or your local emergency services immediately.

4. Eligibility; Age Restriction

The Service is intended only for adults who are at least 18 years old.

By using the Service, you represent and warrant that:

• you are at least 18 years old;
• you have the legal capacity to enter into these Terms;
• you will not allow any minor to access or use the Service through your account; and
• if you are a Professional, you will only work with adults through the Service.

We do not knowingly permit minors to register for or use the Service. We may request age verification or other information to confirm eligibility.

5. Accounts and EntheoID

You may be required to create an account and receive a pseudonymous account identifier, such as an EntheoID.

You agree to:

• provide accurate and complete registration information;
• maintain the security of your account credentials;
• promptly update account information when it changes;
• notify us immediately of any unauthorized use or suspected breach; and
• be responsible for activity occurring through your account.

You may use an alias for your name in the Service. We may collect an email address and, where required for notifications or account functionality, a telephone number.

6. Privacy; Data Practices

Your use of the Service is also subject to our Privacy Policy.

We may collect and process information including:

• aliases and account identifiers;
• email addresses;
• telephone numbers for text notifications;
• payment and billing-related information through third-party processors;
• device, browser, and usage information;
• analytics and interaction data;
• message content and service communications;
• account, authentication, and security data; and
• other information you choose to submit through the Service.

We use third-party service providers for functions such as authentication, cloud hosting, analytics, communications, payment processing, and AI-related operations.

We may use analytics and advertising tools, including pixel and site-tracking technologies, for measurement, performance, retargeting, and related purposes, subject to applicable law and our Privacy Policy.

You acknowledge that communications through the Service may be logged, monitored, retained, and reviewed for safety, compliance, fraud prevention, abuse detection, quality assurance, and dispute resolution.

7. Retention; Deletion

We may retain information for as long as reasonably necessary for the purposes described in these Terms, our Privacy Policy, legal compliance, dispute resolution, accounting, tax, security, abuse prevention, and enforcement.

If you request deletion of your account, we will process the request in accordance with applicable law and our operational and legal retention obligations. Certain information may be retained where required or permitted by law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest where applicable. However, no system is completely secure, and we do not guarantee absolute security.

9. Professionals; Independent Contractor Status

Professionals using the Service are independent contractors and are not employees, partners, agents, joint venturers, or representatives of EntheoAI.

We do not control the manner, means, or content of any Professional's independent services outside the Service. Professionals are solely responsible for their qualifications, licensure, representations, services, advice, conduct, and compliance with applicable law.

We may conduct or require background checks or screening measures for Professionals, but we do not guarantee the accuracy, completeness, or adequacy of any background check or screening result.

10. Communications Between Seekers and Professionals

The Service may permit in-platform messaging between Seekers and Professionals.

All such communications must occur through EntheoAI systems unless we expressly authorize otherwise in writing.

You agree that:

• Professionals may not disclose personal contact information for the purpose of moving communications off-platform;
• Professionals may not solicit off-platform communications;
• Professionals may not use the Service to bypass platform controls;
• the Service may log communications for safety, compliance, abuse prevention, and investigation;
• we may restrict messaging features at any time; and
• we may suspend or terminate accounts for misuse.

11. Prohibited Conduct

You agree not to, and not to permit any third party to:

• violate any applicable law or regulation;
• access or use the Service if you are under 18;
• impersonate another person or entity;
• interfere with or disrupt the Service;
• attempt to reverse engineer, scrape, or extract source code or data except as permitted by law;
• upload malware or malicious code;
• use the Service for unlawful, fraudulent, deceptive, or abusive purposes;
• use the Service to solicit controlled substances or regulated services unlawfully;
• use the Service to promote or arrange conduct that violates these Terms;
• misrepresent your qualifications or identity;
• circumvent platform fees or payment obligations;
• solicit or move platform-generated relationships off-platform;
• use the Service solely as a lead-generation source;
• violate any no-circumvention, confidentiality, or professional-conduct obligation; or
• engage in any conduct that we determine, in our sole discretion, is harmful to the Service, users, or third parties.

12. No Facilitation Representation

Professionals may not market themselves through the Service as facilitators, ceremonial providers, or sources of controlled substances, nor may they use the Service to recruit ceremony participants, advertise substance access, or promote sourcing networks.

The Service is intended solely for education, qualification, preparation, matching, reflection, integration, and harm reduction.

13. Professional Relationship Restrictions

During the professional relationship and for two (2) years after the final interaction between a Professional and a Seeker through the Service, the Professional may not engage in romantic, sexual, or other intimate personal conduct with that Seeker.

This restriction applies whether the relationship begins through the Service or is facilitated by the Service, and it survives termination of the account or these Terms.

14. No Off-Platform Recruiting; Non-Circumvention

You agree that a Professional shall not, directly or indirectly:

• recruit a Seeker off-platform;
• solicit off-platform payments;
• move a platform-generated relationship outside the Service;
• circumvent platform fees;
• use the Service solely to identify or contact potential clients outside the Service; or
• otherwise circumvent the economic value of the platform.

For purposes of this Section, a platform-generated relationship includes any relationship arising from:

• an introduction through the Service;
• a first contact through the Service;
• an appointment request;
• a match event;
• a message exchange; or
• any other connection facilitated by the Service.

This restriction applies for twenty-four (24) months following the relevant triggering event.

We may suspend or terminate access, seek injunctive relief, recover lost fees, and pursue any other remedy available at law or in equity.

15. Subscription; Auto-Renewal; Billing

Certain features of the Service may require a paid subscription.

If you purchase a subscription, you agree that:

• your subscription will automatically renew until canceled;
• the renewal term and price will be disclosed at purchase;
• you authorize us and our payment processor to charge your selected payment method on a recurring basis;
• you may cancel at any time through your account settings or another cancellation method we provide;
• cancellation will be effective at the end of the then-current billing cycle unless otherwise required by law;
• except where required by law, fees are nonrefundable and we do not provide partial-period refunds; and
• taxes and other charges may apply.

Additional automatic renewal disclosures may appear at checkout, in order confirmations, or in the Privacy Policy or other notices as required by applicable law.

16. Payment Processing

We may use third-party payment processors, including Stripe, to process payments. We do not store full payment card details except as permitted by the processor or applicable law.

Your payment relationship with the processor may also be governed by that processor's terms and privacy practices.

17. Third-Party Services

The Service may rely on or integrate with third-party services, including authentication providers, cloud infrastructure, AI service providers, analytics tools, communication tools, payment processors, and advertising technologies.

We are not responsible for third-party services, their availability, security, content, policies, or acts or omissions. Your use of third-party services may be subject to separate terms and privacy practices.

18. User Content; License

You may submit or upload content, including messages, prompts, feedback, reviews, and other materials.

As between you and us, you retain ownership of your User Content, subject to the rights you grant us.

You grant EntheoAI a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, store, use, reproduce, modify, adapt, display, perform, transmit, analyze, and otherwise process User Content solely to:

• operate and improve the Service;
• provide features you request;
• maintain security and compliance;
• enforce these Terms;
• resolve disputes;
• detect abuse or fraud;
• comply with law; and
• support backup, archival, and business operations.

You represent and warrant that you have all rights necessary to grant this license and that your User Content does not violate law or the rights of any third party.

19. AI Features and Model Output

The Service may generate AI output, recommendations, summaries, educational content, or other automated responses.

AI output may be inaccurate, incomplete, delayed, or inappropriate. You should not rely on AI output as a substitute for professional judgment, medical advice, legal advice, or emergency services.

We do not guarantee that AI output will be correct, complete, or suitable for any particular purpose.

20. Intellectual Property

The Service, including all software, design, text, graphics, logos, trademarks, and other content made available by us, is owned by or licensed to EntheoAI and is protected by intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or exploit any part of the Service.

21. Feedback

If you submit feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

22. Confidentiality

To the extent the Service allows confidential submissions or sensitive communications, you agree to keep confidential any nonpublic information received through the Service that is designated confidential or that reasonably should be understood to be confidential.

You may not disclose confidential information except as permitted by these Terms, required by law, or authorized in writing.

23. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if we determine that you violated these Terms, created risk, engaged in abusive conduct, or if we reasonably believe such action is necessary to protect users, the Service, or our business.

Upon termination:

• your right to access the Service ends immediately;
• certain provisions survive, including payment obligations, licenses, disclaimers, indemnity, limitation of liability, dispute resolution, confidentiality, and any other provision that by its nature should survive.

24. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

WE DO NOT GUARANTEE ANY PARTICULAR OUTCOME FROM USE OF THE SERVICE OR ANY PROFESSIONAL MATCH, MESSAGE, OR INTERACTION.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ENTHEOAI AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, GOODWILL, OR BUSINESS INTERRUPTION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

26. Indemnification

You agree to defend, indemnify, and hold harmless EntheoAI and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from or related to:

• your use of the Service;
• your User Content;
• your violation of these Terms;
• your violation of applicable law; or
• your violation of any third-party right.

27. Injunctive Relief

You agree that a breach or threatened breach of Sections relating to intellectual property, confidentiality, non-circumvention, or misuse of the Service may cause irreparable harm for which monetary damages may be inadequate. Accordingly, we may seek temporary, preliminary, or permanent injunctive relief, in addition to any other remedies available at law or equity.

28. Governing Law

These Terms and any dispute arising out of or relating to them or the Service will be governed by the laws of the State of Delaware, without regard to conflict-of-law rules, except to the extent federal law controls.

29. Arbitration Agreement

Except for claims that fall within the court carve-outs in Section 30, you and EntheoAI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration.

The arbitration agreement includes disputes relating to:

• the Service;
• these Terms;
• subscriptions;
• payments;
• user content;
• privacy;
• advertising;
• Professional conduct;
• non-circumvention;
• confidentiality; and
• the enforceability, interpretation, or scope of this arbitration agreement.

The arbitration will be conducted on an individual basis only. No class, collective, consolidated, or representative arbitration is permitted to the fullest extent permitted by law.

You and EntheoAI waive any right to a jury trial for matters resolved in court consistent with these Terms.

If the arbitration agreement is found unenforceable as to any claim, then that claim may be brought only in accordance with Section 30.

30. Court Carve-Outs; Delaware Venue

The following disputes may be brought directly in the state or federal courts located in Delaware:

• intellectual property disputes;
• actions to collect unpaid amounts;
• requests for injunctive or equitable relief;
• alleged non-circumvention violations;
• alleged confidentiality breaches; and
• any claim that by law may not be compelled to arbitration.

You and EntheoAI consent to the exclusive personal jurisdiction and venue of such courts for those claims.

31. Class Action Waiver

To the fullest extent permitted by law, disputes subject to arbitration or court proceedings under these Terms must be brought only in your individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding.

32. General Provisions

32.1 Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms, constitute the entire agreement between you and EntheoAI regarding the Service.

32.2 Severability

If any provision is found unenforceable, that provision will be enforced to the maximum extent permitted and the remainder of these Terms will remain in effect.

32.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets.

32.4 Waiver

Our failure to enforce any provision is not a waiver of that provision.

32.5 Changes to Terms

We may update these Terms from time to time. The updated Terms will be effective when posted, unless otherwise required by law. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

32.6 Contact Information

ENTHEO AI INC, 2021 Fillmore St PMB 2035, San Francisco, CA 94115. Phone: 415-390-6250. Email: support@entheo.ai. Website: http://entheo.ai

33. California Notice

California law may provide additional rights and disclosures applicable to users in California, including rights relating to auto-renewal disclosures and personal information practices. Please review our Privacy Policy and any California-specific disclosures provided at sign-up or in the Service.